What I do

High quality user experience can be a competitive advantage, driving digital adoption and customer advocacy.

Creating great customer-facing services, along with all the back-stage operations required to fulfill your commitment to users.

I ensure that customer needs, business vision, and team capabilities focus on solving the valuable problems at the right time.

Design Sprint? Proposition Discovery? In the right situations, I offer packages that fit the bill (and budget).

Need a podcast guest, conference talk, community event speaker or trainer? I love sharing my expertise in person and online.